Do You Send Teams Of People In To Clean My House? ^
No, under normal circumstances we will send one thoroughly trained housekeeper
to clean your home. If it is an unusually large job, we may send more
than one housekeeper.
Do You Send The Same Person Every Time My Home Is Cleaned? ^
We try to, but that doesn't always work out. All of the housekeepers provide
the same consistent service to every customer, so you should feel like you are
receiving the same quality service no matter who the housekeeper is. However,
if you would like to make a change, please do not hesitate to ask.
Do We Have To Sign A Contract? ^
No, there are no complicated contracts. The only thing we ask is, if you must
cancel a regularly scheduled appointment, that you do it at least 48 hours in
advance. Our house cleaners are paid for each home they clean - a cancellation
without enough notice to reschedule another appointment directly affects the
housekeeper's income.
What Time Will The Maid Be At My Home? ^
We normally work Monday through Friday from 8:30 a.m. to 4:30 p.m. If you require
an appointment at a specific time we will need to schedule it for first
thing in the morning. Some houses take longer than others and we don't want a housekeeper
to leave a house before it is completed in order to keep an appointment
with another customer.
Do You Carry Insurance For Damage? ^
While every effort is made to use great care in your home, sometimes accidents
do happen. Our housekeepers are trained to immediately notify our office (and
you) if something is broken or damaged so that we can handle the situation as
soon as possible. If we should break or damage something, we will make every
effort to have the item repaired or if necessary it will be replaced. We limit
our loss to the replacement value, repair cost, or $1,000, whichever is less.
Do You Provide The Cleaning Supplies Or Do We? ^
The choice is yours. We realize that most customers already have cleaning supplies
and basic cleaning equipment (vacuum, broom, mop) in their home. Our fee
is based on using your cleaning supplies, but if you would rather us provide
them we are happy to do so. We can provide you with a list of Suggested Products
if you are going to provide the supplies, however, we are not liable for any
damage caused by your cleaning supplies (ex. bleach on carpet).
How Do You Get In My House If I Am Not At Home? ^
Most of our customers are not at home when we come to clean. We will make personal
and confidential arrangements with you on how to gain access to the house.
If we are unable to gain access to your house for a regularly scheduled cleaning,
we must charge you a fee of $20 to compensate the housekeeper for their
loss of time and driving expenses.
Do I Have To Do Anything Before The Housekeeper Arrives? ^
In order for the housekeeper to do their job, we ask that you pick up clothing,
toys and other household items. The housekeeper will not know where your personal
items belong and we prefer that they not go into your closets or drawers
to put things away.
What If My Cleaning Is Scheduled On A Holiday? ^
We will contact you to reschedule your appointment.
What If I Need To Reschedule An Appointment? ^
Please call our office at least 48 hours in advance.
How Should I Pay For The Service? ^
We require the payment before we begin cleaning. If you are not going to be
at home when we arrive, please leave a check made payable to our maid service
on the kitchen counter along with the cleaning supplies you want us to use.
Do You Check The Backgrounds Of Your House Cleaners? ^
Yes we do, in fact we will not even consider the recruitment of a new house
cleaner unless they have a minimum of 4 verifiable references and a stable previous
work history. House cleaners must be bondable, which means no felony convictions.
We also do random drug testing.
Why Does The First Time Cleaning Cost More? ^
It usually takes us longer to clean the house the first time because there
are areas of the home that we will be cleaning that haven't been cleaned in quite
a while. We only charge extra if extra time will be required.
What Form Of Quality Control To You Provide? ^
Every time we clean your home the housekeeper is going to leave you a form
called a ScoreBoardİ.
We would like for you to make sure that all of the
items listed on the form have been done in each room that was cleaned. Please return
the ScoreBoardİ to our office so the housekeeper can receive credit for a
job well done. Points accumulated on the ScoreBoardİ determine who our "Housekeeper
Of The Month" is. You can also submit your ScoreBoardİ online at our web
site.
What About My Pets? ^
We love animals, but sometimes they don't love us. If you think your pet may
become overly anxious while we are there, please make temporary arrangements
(such as the garage, a kennel, or a closed off room) while we are in your home.
